8pm at London's Heathrow Airport.
Tension is rising as passengers are informed that British Airways has overbooked some of its flights to Singapore.
Some of them may be delayed by up to 24 hours.
Their lives will be changed forever by the delay, and the best the airline can do is offer them 600 euro for their pain and suffering, and find them a hotel for the night.
Some are inconsolable.
Suddenly a woman breaks out of line, all guns firing at the poor messenger as she yells in a voice that occasionally breaks into a high-pitched squeal: this isn't good enough! I must be on this flight! This ISN'T GOOD ENOUGH!
She stamps her feet on the ground several times for emphasis, her shoes making a sharp slap against the linoleum floor.
The messenger bravely holds his ground, prepared to lay down his life for his airline. Which flight are you on, ma'am?
She unleashes her full fury on the man, The 11.30 flight to Singapore! And this ISN'T GOOD ENOUGH!
Another foot stamp for emphasis.
Ma'am, we're not talking about your flight.